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REFUND & RETURN POLICY

Refund & Return Policy

At BRONSON, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are committed to providing a fair and transparent return and refund process.

1. Return Eligibility

You may request a return within 30 calendar days after receiving your order.

To qualify for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, accessories, and packaging must be included.

• The product must not show signs of wear, damage, or misuse.

• Proof of purchase or order confirmation is required.

BRONSON reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Gift cards

• Customized or personalized products

• Clearance or final sale items

• Intimate apparel or hygiene-sensitive products where applicable

• Products damaged due to improper use by the customer

3. Return Request Procedure

Before returning any product, customers must contact our support team.

Please email:

yanguoxiong039@outlook.com

Include:

• Order number

• Full name

• Reason for return

• Photos or videos if the product is damaged or incorrect

Unauthorized returns may not be accepted.

4. Return Shipping Address

BRONSON Returns Department

11270 Spring St NW UNIT 212

Atlanta, GA 30309

United States

Please do not return products until you receive confirmation from our customer support team.

5. Return Shipping Costs

Unless the return is caused by our error (incorrect item, damaged item, or defective product), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days after delivery.

Provide clear photographs of:

• The shipping package

• Shipping label

• Product received

• Any visible damage

After verification, BRONSON may offer:

• Replacement

• Full refund

• Partial refund

• Store credit

depending on the situation.

7. Refund Processing

Once your returned package is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original payment method within 5–10 business days.

Actual processing times may vary depending on your bank or payment provider.

8. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests cannot be guaranteed and will instead follow our standard return procedure.

9. Refused Deliveries

If a shipment is refused or returned due to an incorrect address provided by the customer, additional shipping fees may apply before reshipment or refund.

10. Contact Information

For return and refund assistance, please contact:

Email: yanguoxiong039@outlook.com

Phone: +1 (626) 360-6240

Business Hours: Monday–Friday

Response Time: Within 24 business hours.